Airline branded ‘savage’ for asking customers impossible security question

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Keeping track of the different passwords for all the websites and accounts we use can often feel like an impossible task.

When we inevitably fail we’re left to try and reset the password for the 100th time, but even that can be complicated.

After dealing with the humiliation of failing the first test, we’re then faced with a string of security questions to prove our identity.

But one airline has caused a stir with its users by posing a far more difficult question for most people to answer.

Although most parents would never admit to favouring one child over another, they may be forced to make a choice to access their account with low-cost American airline JetBlue.

One of its customers tweeted to show the question they were faced with, asking them ‘What is the name of your favourite child?’ with the caption ‘JetBlue Savage for this.

JetBlue replied to the tweet, writing: “Say it. You know you have one.”

The response racked up more than 1,600 likes as users piled in with their inventive answers.

One replied: “I would get it wrong all the time, my favorite would be the one that hasn’t p***ed me off in the last 24 hours… that changes constantly.”

Another said: “Can it be someone else’s kid? Mine aren’t all that.”

The original poster was confident they had found a way to avoid answering the question, posting a photo of their adorable dog and asking: “Does Hank count?”

JetBlue responded to say although Hank qualifies, they will have to come up with a codename for him after posting about it online.

Story: The Mirror

Written by: Daz

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