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Customer Service is worth $1m…learn why

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Two women who built million dollar businesses spoke overtly with host of Taking Care of Business, Jacki Mitchell this week about the importance of Customer Service.

Marcia Griffin, owner of Griffin + Row Natural Anti-Aging Skin Care and Danielle Storey, owner of The Cartridge Family have both built their business around the belief that their  customers comes first.

These two customer service gurus shared their ideas, tips and techniques with Jacki’s audience which included how customer service has evolved with the introduction of online shopping, how to engage with your customers through social media pages such as facebook, how Marcia overcome her fear of selling and much more.

For details about Marcia’s business, visit Griffin + Row Natural Anti-Aging Skin Care visit griffinandrow.com.au. She also has released a book ‘High Heeled Success’ and is available to purchase online.

Learn how Danielle builds relationship and cleverly coined the phrase ‘Customer Delight’ – visit thecartridgefamily.com.au. Attend her upcoming workshop called ‘Ditch the Pitch’ – for details about her motivational speech go to daniellestorey.com.

Don’t forget Christine Heart-Savage has a regular segment on Taking Care of Business called SOS.  This week we learned her techniques and tips on how to lessen your stress as an unhappy customer and reach a resolution. To find more about Christine visit breatheforlife.com.

Missed this interview and previous programs on Taking Care of Business? Go to Taking Care of Business Podcasts on rppfm.com.au website. IT’S FREE!

Last words of advice for business owners on the topic of Customer Service – Make sure your customers make you get up in the morning. If you feel a million dollars, your customers will feel a million dollars.

As the say in the Customer Service classics – HAVE A NICE DAY.

TAKING CARE OF BUSINESS
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Words Debra Mar
Pictured: L-R at the RPP FM studio, Danielle Storey of The Cartridge Family, host Jacki Mitchell and Marcia Griffin of Griffin + Row Natural Anti-Aging Skin Care.